Responsible Lottery Participation
Our Commitment
Maple Win Zone is committed to promoting responsible participation in lottery draws and providing resources for those who need support.
1. Age Restrictions
Participation in lottery draws is strictly prohibited for individuals under 18 years of age. This is not just our policy—it's the law in Quebec.
- All users must verify they are 18+ before accessing the information portal and service
- We implement age verification checks at entry points
- False age declarations may result in account termination
- Parents and guardians should monitor minors' internet access
2. What is Responsible Lottery Participation
Responsible lottery participation means:
- Participating for entertainment, not as a source of income
- Understanding that outcomes are random and unpredictable
- Setting personal limits on time and spending
- Recognizing when participation becomes problematic
- Seeking help when participation affects daily life negatively
3. Recognizing Problem Participation
Ask yourself these questions:
✓ Do you spend more time or money on lottery draws than intended?
✓ Do you feel the need to participate more frequently or with higher stakes?
✓ Have you tried to reduce participation but found it difficult?
✓ Does lottery participation cause stress, anxiety, or conflict in relationships?
✓ Do you participate to escape problems or relieve negative feelings?
✓ Have you borrowed money or sold possessions to participate?
✓ Do you hide your participation activity from family or friends?
If you answered yes to two or more questions, consider seeking support.
4. Setting Personal Limits
We encourage all users to establish personal boundaries:
Time Limits
- Set a specific time for participation each week
- Use timers or reminders to track duration
- Take regular breaks during sessions
Spending Limits
- Decide in advance how much you can afford
- Never use money needed for essential expenses
- Avoid borrowing to participate
- Don't chase losses
5. Self-Exclusion Options
If you need to take a break from lottery participation:
- Voluntary Exclusion - Request temporary or permanent account closure
- Loto-Québec Self-Exclusion Program - Province-wide exclusion from all lottery services
- Cooling-Off Periods - Take a predetermined break (1 week to 6 months)
Contact our support team to initiate any self-exclusion option.
6. Support Resources
Help is available 24/7 through these organizations:
Responsible Gambling Council
International organization providing education and resources
Loto-Québec Responsible Participation
Province-specific resources and self-exclusion programs
📞 1-800-461-0140
7. For Family and Friends
If someone you know may have a lottery participation problem:
- Approach the conversation with empathy, not judgment
- Share your concerns calmly and specifically
- Offer to help find professional support
- Avoid lending money or covering financial losses
- Take care of your own wellbeing
- Connect with support groups for families
8. Understanding Odds and Probability
It's important to understand:
- All lottery outcomes are random and independent
- Past results do not influence future draws
- There are no strategies to guarantee wins
- The odds remain the same regardless of how often you participate
- Lottery draws are designed for entertainment, not profit
9. Our Resource Safeguards
We implement various measures to promote responsible participation:
- Mandatory age verification at entry
- Clear information about lottery formats and rules
- No misleading claims about winning or outcomes
- Prominent display of responsible lottery resources
- Self-exclusion and account closure options
- Links to support organizations throughout this resource
10. Quebec Lottery Regulations
This information portal and service operates in compliance with:
- Québec Lottery Act (RLRQ, c. S-13.1)
- Loto-Québec regulations and oversight
- Provincial responsible lottery participation standards
- Consumer protection legislation
11. Contact Us
For questions about responsible lottery participation or to request support:
Responsible Lottery Support
Email: [email protected]
Phone: +1 514 555 1186
All inquiries are treated confidentially
Remember:
Lottery participation should be entertaining, not a source of stress or financial difficulty. If participation stops being fun, it's time to take a break and seek support.
Last Updated: January 15, 2026